Question 1

What ages do you support?

Accepted Answer

Suitability is based on the child, chosen program, location and instructor availability. Please contact us so we can talk through what may work for your child.

Question 2

Do you only support children with disability?

Accepted Answer

No. Raising Heroes welcomes children of different abilities. Programs are personalised according to each child's goals and preferred learning style.

Question 3

Are you therapists?

Accepted Answer

No. Raising Heroes provides recreational, activity-based and practical skill-building programs. We do not provide therapy, diagnosis, clinical assessment or medical treatment.

Question 4

Can sessions be paid for using NDIS funding?

Accepted Answer

Eligible self-managed and plan-managed participants may be able to use relevant funding when the support aligns with their plan and goals. Families should confirm this before booking.

Question 5

Are you an NDIS-registered provider?

Accepted Answer

No. Raising Heroes is an independent, unregistered provider.

Question 6

Do you accept NDIA-managed participants?

Accepted Answer

Raising Heroes cannot directly claim NDIA-managed funding because we are not a registered NDIS provider.

Question 7

Where are sessions held?

Accepted Answer

Sessions are offered at selected locations across Melbourne's northern suburbs. The exact venue will be confirmed during booking.

Question 8

Can my child try a session first?

Accepted Answer

Yes. New families can book a Hero Trial before choosing an ongoing program.

Question 9

Can parents remain during the session?

Accepted Answer

Arrangements depend on the activity, venue, child and safety requirements. We will discuss this with you before your first session.

Question 10

What if my child is nervous?

Accepted Answer

Instructors use a calm and gradual approach. The first goal may simply be becoming familiar with the instructor, activity and environment.

Question 11

Do you provide progress notes?

Accepted Answer

Families may receive practical progress summaries describing activities, participation and observed achievements. These are not clinical reports or assessments.

Question 12

What is the cancellation policy?

Accepted Answer

Our full Service and Cancellation Policy is linked in the footer. Please review it before booking.

Question 13

What should my child bring?

Accepted Answer

Please see the individual program pages for clothing, equipment and preparation guidance.

Question 14

Can you work with my child's therapist?

Accepted Answer

With parent or guardian consent, Raising Heroes welcomes relevant strategies from qualified professionals.

Frequently asked questions.